THAT'S HER BEAUTY Policies

CUSTOMER SUPPORT

Booking Policy

Booking Policy states the steps and rules to follow when booking an appointment with Briona. These rules stated on this website is to avoid any personal messages to That's Her CEO. This business is conducted as a professional business and would appreciate the respect deserved for the same in return. Questions you can absolutely not find the answer to are directed to That's Her Facebook messenger. Questions that are in reference to the condition of your hair please set an appointment for a consultation. All appointments are taken and confirmed through the website. Frist Read Booking policy. Second, select you style and all add-ons. Please select the style that you would like. The pictures with the styles are just and idea and can be performed with many varieties. Please consider if you need any add-ons. Each service and add on has an amount and time associated with it if you need any add on, it takes more time and cost more dollars. Please book all add-ons to provide the most accurate timing for you, other clients, and your stylist. Third book your appointment. Please select the day and time that works for you and your schedule. Please be mindful on the time length. Fourth, enter your form of payment to secure your appointment. Full payment will be subtracted from your bank account at time of appointment booking. Please enter your correct personal information, name, phone number, and e-mail address. You and Briona will both receive a confirmation text and e-mail, no need to screen shoot and send anything. Finally, see you are scheduled time and date. If your stylist has any changes, she will contact you via phone number or That's Her Mobile App. If you are 15 mins late your appointment can be cancelled or you will be charged a $30 fee to proceed with the service depending on the time. There is a $20 rescheduling fee after 1 confirmed reschedule. If you miss your appointment we have a NO REFUND POLICY. You are able to reschedule on the app at any time. If you have any trouble booking you can request an invoice sent from That's Her. Before sending request please attempt booking process, if fails you should still know the day and time .The request must include style, time, day, name, phone number, and e-mail. address. Shampoo, Condition, and Braiding Hair is include in all styles. Track hair is currently provided by customers. YOU HAVE 24 HOURS BEFORE YOUR APPOINTMENT TO CANCEL AND RECIEVE FULL REFUND. WE DO NOT ISSUE REFUNDS AFTER YOUR 24 HOURS MARK. YOU ARE ALLOWED TO RESCHEDLUE AT ANYTIME. TO MANY RESCHEDULE WILL AMOUNT TO A FEE. 

Terms of Use & Service

ORDERS DISPUTED BY CARDHOLDER'S BANK (DESPITE THE NO-REFUND POLICY) WILL BE SUBJECT TO LEGAL ACTION FOR ISSUES REGARDING LIBEL, BREACH OF CONTRACT, OR THEFT BY DECEPTION.

Shipping & Handling

We are still open and processing orders, but please see the www.ThatsHerBeauty/updates page for details on specific products.

 

Order Processing Time

Total Delivery Time = Order Processing Time + Time in Transit

Standard Delivery Time = 7–21 Business Days

 

Domestic Shipping

All estimates are based on business days only.

SHIPPING METHOD     

TOTAL DELIVERY

USPS Priority* 5-7 Days

USPS Priority* Express 3-5 Days

UPS Ground* 5-10 Days

UPS 2nd Day* Air 5-7 Days

UPS Next Day Air* 3-5 Days

 

*Delivery times may be longer than expected during a national emergency, including but not limited to an epidemic or pandemic and natural disaster such as tornadoes, hurricanes, flooding, extreme winter conditions, wild fires, etc.

 

DISCLAIMER: Any domestic package over $500 in product value will require a signature confirmation. We do this to ensure safety for our customers and to have the packages successfully delivered. If for any reason you are unable to sign for the package upon the estimated delivery date, you may contact USPS at 1-800-275-8777, to schedule a pick-up time or to reschedule a delivery date. Any packages that have been rerouted back to us will incur extra shipping fees to have the package redelivered. Any orders canceled after shipping from our facilities, will be charged a 15% restocking fee.

We are also not responsible for manufacturer caused delays or shipping company caused delays in delivery of packages.

 

Coupon Code & Promotions

Only one code per order. Cannot be combined with any other promotional codes but can be combined with VIP rewards. No rain checks. Non-transferable. Coupon codes and promotions cannot be applied to previous orders. Coupon code and promotional offers are only valid during the time frame indicated.

 

Returns & Exchanges

At www.ThatsHerBeauty.com customer satisfaction is our top priority. If for any reason you are unhappy with your purchase, we will gladly exchange the item. Please ship the item back with the exchange form included on the backside of your invoice within 14 days of receipt.

  • Items must be sent back within 14 days of receipt in new condition. Items cannot be worn or tried on, must be in the original packaging with all tags attached and be odor-free. Lashes, lip gloss, lip liner, other beauty or skincare accessories, and clearance sale items are FINAL SALE. *

  • There are no refunds. Store credit may be provided based on manager’s discretion.

  • Shipping fees for returns/exchanges are to be paid by the customer. We are not responsible for lost or damaged packages.

  • Promotional items of the product being returned must also be sent back; otherwise retail value will be charged, and no exchange will be given.

  • Discounts from promotions and expedited shipping fees are non-refundable and non-transferable.

 

Return Process

All the items we sell are in new and unworn condition. Therefore, we have 2 return options in place:

  • Return for 50% store credit*. Store credit does not expire and may be applied towards future purchases at any time. A registered “That’s Her” account is required. Please visit our website at www.ThatsHerBeauty.com/register to set up an account if you don't have one.

  • Exchange for equal or lesser value with a 15% restocking fee*. Every item returned is carefully received, examined, and shipped back to our vendors with significant time and costs involved.

Once the item is received in our facility, allow up to 2-3 business days for an email confirmation of the return status.

 

Exchange Process

You have 14 days from receipt to do so. See below for instructions:

Call us at 567-277-4345 or place a new order online. Reference your order number in the comment area on the shipping/billing info page.

 

When we process the new order, we will waive the domestic ground shipping.

 

An email confirmation will be sent to you once we receive your return item.

 

For a manual exchange, please fill out the form sent with your original order with the item you are returning on the left and item you would like in exchange on the right. 

 

Exchanges must be of equal or lesser value. Coupon codes, promotions or gift certificates received are non-transferable to the new exchange order.

 

After we have received the exchange item, please allow up to 2-3 business days for an email confirmation of the refund status. 

 

Order Status

For your convenience, we provide you with your order status notification during each step of order processing. Automated email confirmations are sent to the email address provided after an order has been placed. If you have not received email confirmations on the same day you place your order, please contact us. If you have paid with PayPal, funds will be captured immediately.

For each process of your order, an automated email will be provided. You will receive a shipping estimates and shipping confirmations with tracking information. In each automated confirmation email, you will receive a confirmation link. Your confirmation link can be accessed 24/7 and will have all current details and updates for your order. If you have any questions, please contact our customer service department.

 

Tracking Number

As soon as your order ships, you will receive a shipment confirmation via email with tracking information. It will provide you with a link to follow your packages transit progress to its shipment destination. The tracking number will also show on the online order detail link that you are provided with in your original email confirmation. You can also contact our customer service department.

 

International Orders

International Credit Card Verification

For international clients, please advise that we verify all international credit cards used and international credit cards without support for electronic verification may incur an extra 3-5 business day verification delay.

To bypass this period and have your package shipped out efficiently, we recommend that you pay with PayPal. If you do not have a PayPal account, you can create one at www.PayPal.com

 

Country Customs & Duties Fees

Shipping charges do not include international taxes or duties. We recommend that you contact your local customs office to request the details of these charges. If you decide to refuse any shipments from www.ThatsHerBeauty.com, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to www.ThatsHerBeauty.com. This amount will be subtracted from your merchandise refund. www.ThatsHerBeauty.com has made every effort to minimize the shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments, please contact us.

 

Order Cancellations & Modifications

Order Cancellations

All order cancellations must be requested before 10 AM EST of the following day, otherwise an order cancellation charge of 15% will apply. To request an order cancellation, contact us.

Why do we charge a cancellation fee? 

Although we stock thousands of different wigs, some items may need to be special ordered from the manufacturer to fulfill your order. Our wig manufacturers do not allow us to return these items back to them, so in effect www.ThatsHerBeauty.com absorbs the full cost of the wig in the case of a cancellation. Therefore, to minimize these costs and maintain our standard of excellent prices, we charge a 15% cancellation fee.

Refused packages will be subject to a 15% restocking fee and any applicable shipping charges. Undeliverable packages will be subject to reshipping charges.

 

Order Modifications

Orders that have already been placed with previous promotions are not eligible for current promotions.

 

Out of Stock & Back-ordered Items

In the case that a purchased item is out of stock, we will send you an email. If your order contains multiple items, we may ship your order partially to expedite your order and give you the option to back-order, substitute or cancel the un-shipped items. No partial shipping for international orders. We will provide you with an estimated arrival date if one is available.

 

Damaged & Missing Items

Claims for damaged items or discrepancies (for example: missing items in your order) must be submitted within 24-48 hours of order receipt. Contact customer service and please retain all packaging material in case an inspection is necessary.

Any damages claimed after a month of receipt of the product is considered regular wear and tear.

Business Hours  

That's Her Beauty hours of operation are Monday-Friday 9am-5pm. Salon hours vary through out the week.  

 

Observed Holidays

Our website is available for ordering 365 days a year, 24 hours a day. However, our diligent staff does observe the following holidays:

  • Memorial Day

  • Independence Day

  • Labor Day 

  • Thanksgiving Day 

  • Christmas Eve 

  • Christmas 

  • New Year's Eve 

  • New Year's Day 

 

Digital Images Disclaimer

All pictures shown are professionally shot and have been provided by the manufacturer. Wigs shown have been styled for the photo to show full potential. Personal results may vary.

 

Color Discrepancies

That’s Her Beauty is not responsible for color recommendations made by representatives not meeting customer expectations. The description of a color is given as accurately as possible but IS subject to opinion person-to-person.

 

Sales Tax

www.ThatsHerBeauty.com is required to collect sales tax on orders shipped domestically and internationally. The appropriate charges will be added to your order total and displayed on your final order confirmation. NOTE: All prices are in USD

International Shipping

 

SHIPPING METHOD 

TOTAL DELIVERY

USPS Priority Mail* 8-12 Days

USPS Priority Express* 6-10 Days

UPS Worldwide Express* 6-9 Days